Secretlab Spare Parts

4.9/5 rating   |  
154 Customer Reviews

Secretlab Spare Parts

4.9/5 rating   |  
154 Customer Reviews
Non-Direct Pricing (why?)
Selling Price Direct Pricing
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Starting at £/month | Learn More.

Variant

Not all Secretlab Armrests are interchangeable across our different chair models. Please follow the instructions to identify which part is suitable for the chair model you own. Identify your chair here.

We recommend purchasing the armrest tops as a pair (left and right) for a more consistent experience, as the firmness of your current armrests may have changed over time.

Secretlab TITAN Evo
Secretlab Classics
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Please follow the instructions below to identify your chair model and the right chair part:

  1. Secretlab Soft PU-Coated Armrest Top (CloudSwap™ Technology) for Secretlab TITAN Evo
    If your chair:
    • Has two lumbar adjustment knobs
    • Has a magnetic head pillow
    If your armrest:
    • When you pull on your armrest, does it detach magnetically?

    If 'Yes' to the above, you own a Secretlab TITAN Evo. Please purchase the Secretlab Soft PU-Coated Armrest Top (CloudSwap™ Technology).

    If 'No' to the above, you own a Secretlab Classics. Please read on for the next steps.

  2. Secretlab PU Armrest Top for Secretlab Classics
    Check the underside of your armrest, as shown in the image below.
    • If your armrest:
      1. Has a single screw hole in that specific location
      Please purchase the Secretlab PU Armrest Top.
      Learn how to replace your PU armrest tops here. (.pdf)
    • If your armrest:
      1. Does not have any screw holes in the location shown above, or
      2. Has 4 screw holes at each corner
      Your armrest top is not user-replaceable. Please do not purchase any of the armrest tops and contact our support team for assistance instead.

Secretlab Spare Parts
Customer Reviews

Customer Reviews

Customer Reviews
4.9 Based on 154 Reviews
5 ★
93% 
143
4 ★
5% 
7
3 ★
2% 
4
2 ★
0% 
0
1 ★
0% 
0
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DS
21/08/2023
Don S.
United States United States

Amazing Chair with 2 drawbacks.

The packaging and included tool kit were incredible. It was such a great experience I had my partner buy a chair from SecretLab as well. However, a few months after normal use the armrests cracked from the poor material/engineering and my partner is experiencing the same thing. We looked it up online across different platforms and this is a commonly experienced issue. SecretLab's customer service sadly placed the blame on me rather than forwarding this feedback to the engineering team to resolve this issue for their chairs moving forward. They also claimed this is normal for their armrests to crack within a few months and their warranty doesn't cover that but they would do me a solid this one time and send a replacement. Now I'm scared to ask for a replacement for the other armrest and I still haven't put on the one they sent because the build looks the exact same. If they would just honor their warranty and fix their error, I would immediately buy their AoT chair and continue to support them. But as things stand now, their poor customer service and lack of effort to improve the build quality of their armrests is keeping me from being a returning customer. This company has so much promise that it's a shame to see the customer service hold it back from delivering the best gaming chairs for the price.

REPLACEMENT PU PORTION
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ST
08/01/2023
Steven T.
United States United States

Armrest replacement

Great customer service and quick response to help with the replacement.

REPLACEMENT PU PORTION
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RF
08/08/2022
Russell F.
United States United States

Great Chairs and Excellent Service

The chair has been excellent and it was everything I hoped for. Upon arriving my chair came with 2 left magnetic armrests and no right one. A few quick messages to their service center later and my right armrest was on its way and arrived a day or two later.

Secretlab US Secretlab Spare Parts Review
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MB
25/07/2022
Matthew B.
United States United States

Great Customer Service

I have had my chair (Titan XL) for less than a year and already had a couple of issues with it. The chair is rated for 395 lbs and I weigh 280. The arm rests started splintering at the mold line and the backrest broke where the bolts from the seat hold it together. This all happened from normal daily use. That said, in both instances customer service got right back to me and sent me a replacement right away. They claim to have the most durable chairs on the market, obviously not true from my experience, but their customer service has been great so far.

Secretlab US Secretlab Spare Parts Review
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MK
25/07/2022
Michael K.
United States United States

Good replacement

Easy to use, and came packaged nicely with the necessary tools

Secretlab US Secretlab Spare Parts ReviewSecretlab US Secretlab Spare Parts Review
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