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Before You Buy

Since its founding in 2014, Secretlab has effectively set a new standard for gaming chairs. The 2020 Series raises the bar even further, featuring durable and supple PRIME™ 2.0 PU leather, full-metal 4D armrests, and memory foam head and lumbar pillows. Secretlab chairs are made only from top-of-the-line materials and components, and we’ve worked with scientists at the Agency for Science, Technology and Research (A*STAR) to stress test and certify our upholstery for extreme durability and quality.

When you buy a Secretlab chair, you know you’re getting quality that is the result of years of R&D work and ceaseless iteration. The Secretlab 2020 Series is also backed up by a 5-year Extended Warranty, far exceeding the industry standard. Put simply, we’re prepared to stand behind our chairs for a long time.

In addition, Secretlab chairs are designed to combat poor posture, one of the most common causes of chronic back pain. Our specially formulated Cold-Cure Foam Mix is just the right balance between firm and soft, offering remarkable support and comfort. The included memory foam lumbar pillow shores up your lower back and relieves strain on your spine, while the adjustable 4D armrests let you rest your elbows, taking the pressure off your shoulders and neck. The chair effectively adapts to you, featuring also a multi-tilt mechanism with tilt lock that lets the seat base tilt back when you lean into the chair.

Finally, we believe in taking care of you directly. By cutting out the middleman and selling directly to you, we get rid of extra expenses like retailer and distributor margins and storefront costs. These cost savings are then passed on to you, so you get the best value when you buy from us.

Secretlab chairs offer different leather and fabric options. Both offer a similarly great sitting experience, but they have different properties that make them suited to different use cases.

Here’s a look at how they differ:

  • Spill-resistance
    Secretlab PRIME™ 2.0 PU leather is water-resistant—it won’t soak up liquid, so you can easily clean up any accidents. However, if you’re not a messy eater, SoftWeave® Fabric is a great option as well.
  • Breathability
    If you frequently perspire while sitting in front of your chair, you might prefer the Secretlab SoftWeave® Fabric. The threads are tightly woven for durability, but they still allow air to flow through, in this way reducing the build-up of heat.
  • Ease of maintenance
    PRIME™ 2.0 PU leather requires the occasional wipe-down to keep it in tip-top condition, but a slightly damp microfiber cloth should make quick work of dirt and light stains. On the other hand, while you don’t have to clean SoftWeave® fabric as often, it will take more effort to get stains out if it gets dirty. To learn more, check out our helpful Aftercare Guide.

Secretlab NAPA leather is our most luxurious upholstery offering. Made from genuine animal hide, it is buttery-soft and exceptionally cool to touch. This is the same leather used by luxury automobiles and boutique bags, and it is both very breathable and durable.

On the other hand, Secretlab PRIME™ 2.0 PU leather is a more accessible option that has been engineered to have the right amount of flex and softness without sacrificing any durability. It was designed to be easy to maintain and also contains no animal byproducts.

Regardless of the type of leather you pick, we recommend practicing a regular care regime to ensure it stays in tip-top condition for longer. For some quick tips, check out our Aftercare Guide.

We are currently working on securing a few locations where you can experience our award-winning chairs. We will update our contact page with the locations once they become available. We will post news and announcements on our Facebook page as well, so be sure to like our Facebook Page for quick updates.

Secretlab ships directly to customers in over 60 countries worldwide. To make things more convenient for you, Secretlab is also available through marketplaces like Amazon, Lazada, Shopee, and Tokopedia in select countries.

In order to ensure that you receive an authentic product and the best possible experience, we strongly encourage you to purchase your chair through our official website or the following marketplaces. For the full list of authorized channels in your country or region, please refer below:

The Secretlab website is available mainly in English. However, to facilitate a more accessible and convenient shopping experience for our international customers, we also support different languages in select regions.

For a full list of the different languages that you can view our website in, please refer below:

  • United States, Canada, United Kingdom, Australia, New Zealand, Singapore, Malaysia – English
  • European Union – English, German, French, Spanish, Italian
  • Korea – English, Korean
  • Japan – Japanese
  • The Philippines – English (Shopee and Lazada)
  • Thailand – English (Lazada), Shopee (Thai)
  • Indonesia - English (Shopee), Bahasa (Tokopedia)
Orders & Payment

You can pay for your order securely with the Stripe and PayPal payment methods, which accept both debit and credit cards. Alongside that, we also offer payment in installments via Spiltit and Klarna.

We work to have all orders dispatched to you soonest possible and so at times, the order may already be on its way to you. Therefore, we always recommend for you to check on your order at checkout.

However, if your order is already on its way to you, please reach out to our support team via the Contact Form as soon as possible and they will do their best to assist you with re-routing the order on a best effort basis.

Unfortunately, we will not be able to cancel your order once your order has been dispatched.

Once your order has been successfully placed, we’ll send you an order confirmation email with your order details. When your order ships, you’ll then receive a shipping confirmation email with a tracking number so you can track the delivery of your order.

Pre-Order
When you purchase a product on pre-order, the estimated shipping date for your order at the time of your purchase will be indicated in your order confirmation email. This date is an estimate of when your order will be back in stock and shipped to you.

Once the shipment for your order arrives, we’ll work to dispatch it to you as soon as possible. A shipping confirmation email with a tracking number will be sent to you once your order is on its way so you can keep track of its delivery.

If you are eligible for VAT exemption, we can create a special order for you. Please reach out to us on our Contact Form and our support team will assist you.


Shipping

The final shipping cost will be calculated upon checkout at our shopping cart page, depending on your location. Also, be on the lookout for our free shipping promos!

We are only able to ship to residential or commercial addresses in the United Kingdom and are unable to ship to PO Boxes. We are unable to accommodate custom requests for deliveries, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location. Any such requests will have to be arranged by the customer with the courier service directly.

Orders usually take up to 2 working days to be processed. Once picked up by the courier, orders are usually delivered within 1 - 3 working days depending on the location. Exceptions include distant locations* and stock availability.

* Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.

When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately.

We want to make sure you receive your purchase. This is why, for security purposes, all our orders require a signature upon delivery to ensure they are safely delivered to you. So do keep an eye on your tracking details to ensure that someone would be around to sign for it.

We do not recommend the signature requirement to be lifted to ensure the safe delivery of your purchase. However, if you absolutely must, you may write in to our support team on our Support Form for further advice on this.

Due to the bulky and heavy nature of our chair packages, we are unable to have them delivered to PO Boxes or pick-up shops. Should you require any assistance with the shipping, please do write in to our support team via the Support Form and they will be in touch with you shortly.

Warranty, Refund & Return

Our warranty policy can be summarized as follows:

  • Up to 5-years warranty on all functionality portions of the chair. Aesthetic defects and damage due to misuse of the chair are not covered.
  • Submit a warranty claim via our Contact Form with image/video attachments of relevant affected area.
  • Secretlab reserves the final right in determining if a benefit under the warranty can be claimed.

Read our full warranty statement here

We are unable to provide exchanges for our products at the moment. However, we do have a Return & Refund policy in place which you may refer to for more information.

In the unlikely event that you encounter any damaged, defective or missing parts, please drop us a ticket on our Support Form with photos of the affected area and your order number so our Support team can do their best to assist you.

The Secretlab 5-Year Extended Warranty Program is only available to Secretlab 2020 Series chairs.

If you recently purchased a 2020 Series model, simply post a photo of your new chair on social media—this applies to Facebook, Instagram, Twitter, Reddit, YouTube or Twitch—with the hashtag #Secretlab. Make sure your post is set to public, and then submit the post URL on our Warranty Extension page.

You should receive an email update regarding your application within 5 working days.


Assembly & Care of Products

Upon purchase and fulfilment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your inbox. You can also find the Assembly Video and Assembly Guide in our Resources page.

The Assembly Video and Guide will give you a step-by-step visual walkthrough, as well as some important safety information to keep in mind. So, watch it through at least once before you start. Most users take about 20 minutes to assemble their chair.

If you run into any issues during the assembly, please feel free to contact us through our Contact Form and our support team will do their best to help you.

Secretlab chairs are exceedingly durable, but proper aftercare is still crucial to ensure they stay in good condition for a long time. This means keeping liquids away from your chair, and also wiping it down once in a while to keep it clean. We’ve compiled a handy Aftercare Guide with more detailed instructions, and you can refer to that for more information.

We do not ship pre-assembled products to ensure that they do not get damaged during transport. However, we’ve done our best to simplify the process by including a detailed assembly guide with every product. Alternatively, you can refer to the full video assembly guide on our Resources Page.

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