Popular Questions
The Secretlab TITAN Evo and TITAN Evo Lite share the same sizing dimensions. The flagship TITAN Evo is available in three sizes — Small, Regular and XL. The TITAN Evo Lite is available in Regular and XL, our most popular sizes.
We don’t believe in a one-size-fits-all approach to our chairs, which is why we have different sizes for different heights and builds. In addition, our S and R sizes come with shorter, re-engineered hydraulics to allow more people to easily set their feet flat on the ground for a more ergonomic posture.
That aside, all three sizes share the same features, so you enjoy the same support no matter which one you choose.
Secretlab TITAN Evo
-
Small
Recommended height: ≤5’6” / 169cm
Recommended weight: <200lbs / 90kg
Max. weight: 285lbs / 130kg -
Regular
Recommended height: 5’7”-6’2” / 170-189cm
Recommended weight: <220lbs / 100kg
Max. weight: 285lbs / 130kg -
XL
Recommended height: 5’11”-6’9” / 181-205cm
Recommended weight: 175-395lbs / 80-180kg
Max. weight: 395lbs / 180kg
Secretlab TITAN Evo Lite
-
Regular
Recommended height: 5’7”-6’2” / 170-189cm
Recommended weight: <220lbs / 100kg
Max. weight: 285lbs / 130kg -
XL
Recommended height: 5’11”-6’9” / 181-205cm
Recommended weight: 175-395lbs / 80-180kg
Max. weight: 395lbs / 180kg
Secretlab gaming chairs are built to be highly customizable and feature a wide range of adjustments. Our handy sizing calculator can help you decide which size suits you best, based on your height and weight.
Checking our Resources page for the full measurements of each size. It can be helpful to use your current chair as a reference by comparing its measurements against those on our Resources page.
For those who still need help planting their feet firmly on the ground, we recommend the Secretlab Premium Footrest (PlushCell™ Memory Foam) or Secretlab Professional Footrest (CloudSwap™ Technology). An ergonomic footrest can help distribute weight more evenly across the soles of your feet, while also reducing pressure on your buttocks and the backs of your thighs.
The weight limits for the Secretlab TITAN Evo and TITAN Evo Lite are found below:
Secretlab TITAN Evo
- Small - 285lbs / 130kg
- Regular - 285lbs / 130kg
- XL - 395lbs / 180kg
Secretlab TITAN Evo Lite
- Regular - 285lbs / 130kg
- XL - 395lbs / 180kg
While our chairs have been designed to withstand even higher loads, we arrived at these recommended weight limits after rigorous testing to identify the optimal weight.
Secretlab SKINS are the world’s first premium chair sleeves for the TITAN Evo Series. In response to popular demand, Secretlab SKINS were created to provide chair owners the freedom to switch up the designs of their Secretlab TITAN Evo at any time — available in both signature colors adapted from our SoftWeave® Plus Fabric and Special Edition designs inspired by the biggest games and movies.
Secretlab SKINS are precision-mapped to the TITAN Evo Series for an exacting fit, so they never compromise your chair's ergonomic benefits or performance.
Secretlab SKINS are specially designed and precision-mapped to exclusively fit all Secretlab TITAN Evo and Secretlab TITAN Evo Lite chair models.
Secretlab SKINS are not compatible with Secretlab Classics (OMEGA 2020 and TITAN 2020), any earlier Secretlab chair models, or other chair brands.
Yes, add-ons like our lumbar pillows and magnetic interchangeable armrest tops are compatible with Secretlab SKINS. You may experience slight variation in the magnetic strength and range when you’re attaching the magnetic head pillow onto the Secretlab TITAN Evo with Secretlab SKINS as there is now an additional layer in-between.
Under normal circumstances and subject to stock availability, orders typically take 1 working day to be processed. Thereafter, the estimated delivery periods will depend on your shipping option.
Standard shipping:
Delivered within 1-3 working days for England/Scotland/Wales and 2-7 working days for rest of the Country.
Priority Shipping:
As above but with priotized order processing to get your order ready for courier pickup within the day/by next working day.
Estimated delivery date will be shown during checkout
Express Shipping:
Delivered within 1-2 days working days.
* Exceptions apply to particularly distant or less accessible locations.
** Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
FAQs Regarding
View FAQ by Product Type
Here are all our FAQs for our Secretlab Chairs and Secretlab Desks.
For NeueChair™ related FAQs, please visit our NeueChair FAQ page.
Secretlab Chairs
Secretlab Desks
Secretlab Chairs
Every Secretlab chair you buy is an investment in the science of sitting. We put all our materials, components and chairs through rigorous tests that far exceed industry standards, so you know they’re really built to last. Every design change we make is grounded in data and feedback drawn from testers in our research lab and over 3 million users worldwide. To make sure we get even the little things right, we also put together an independent Ergonomics Advisory Board comprising experts in the fields of biomechanics, orthopedics and more to facilitate extensive ergonomic studies and product development reviews.
On top of that, the benefits of economies of scale have allowed us access to state-of-the-art manufacturing technologies and to invest even more in new features, enabling us to further push the boundaries of comfort.
The Secretlab TITAN Evo is shaped to support you in a healthy, neutral posture, while distributing weight evenly and relieving peak pressure zones. It leverages cutting-edge engineering to offer more advanced personalization, including our new 4-way L-ADAPT™ Lumbar Support System and CloudSwap™ replacement system for our 4D armrests. We continue to break new ground with our upholstery — Secretlab NEO™ Hybrid Leatherette and SoftWeave® Plus fabric are our most advanced materials to date, bringing together both looks and performance.
Finally, we believe in taking care of you directly. By cutting out the middleman and selling directly to you, we get rid of extra expenses like retailer and distributor margins and storefront costs. These cost savings are then passed on to you, so you get the best value when you buy from us.
The idea of support for multiple activities and postures is at the heart of every Secretlab chair. Most ergonomic chairs today are still based on design theories that have been outdated since the 21st century. They were built for workers in the 1970s, who spent most of their time at their desks occupied with just a single task such as working at a typewriter or paperwork.
Designed in consultation with leading ergonomic experts, the Secretlab TITAN Evo Series is engineered to support the way you really sit today. From video calls to gaming, streaming Netflix, playing the guitar, texting, and even napping, you’re doing so much more at your desk — and for over 12 hours a day.
TITAN Evo adapts to you as you switch between all these different activities and postures, whether it’s sitting upright, cross-legged, or in full recline. Frequent movement and posture changes are also crucial to preventing the buildup of stress at any one area on your body. That’s why every element of TITAN Evo is quick, intuitive, and easy to adjust, including the tilt, height, and recline levers.
Every angle, curve, and contour has also been carefully considered. Our proprietary pebble seat base is purposefully sculpted to guide you toward the middle for more even pressure distribution, while still leaving plenty of room for natural movement. The unique medium-firm formulation of our patent-pending cold-cure foam delivers ultra-responsive and supportive cushioning. When weight is applied, it adapts immediately for improved pressure relief.
The gentle side wings on our full-length backrest also follow the natural horizontal curve of your shoulders. This allows for optimal support throughout the day — without ever restricting you to a single posture.
Learn more about how we design for ergonomic comfort.
The Secretlab TITAN Evo and TITAN Evo Lite share the same sizing dimensions. The flagship TITAN Evo is available in three sizes — Small, Regular and XL. The TITAN Evo Lite is available in Regular and XL, our most popular sizes.
We don’t believe in a one-size-fits-all approach to our chairs, which is why we have different sizes for different heights and builds. In addition, our S and R sizes come with shorter, re-engineered hydraulics to allow more people to easily set their feet flat on the ground for a more ergonomic posture.
That aside, all three sizes share the same features, so you enjoy the same support no matter which one you choose.
Secretlab TITAN Evo
-
Small
Recommended height: ≤5’6” / 169cm
Recommended weight: <200lbs / 90kg
Max. weight: 285lbs / 130kg -
Regular
Recommended height: 5’7”-6’2” / 170-189cm
Recommended weight: <220lbs / 100kg
Max. weight: 285lbs / 130kg -
XL
Recommended height: 5’11”-6’9” / 181-205cm
Recommended weight: 175-395lbs / 80-180kg
Max. weight: 395lbs / 180kg
Secretlab TITAN Evo Lite
-
Regular
Recommended height: 5’7”-6’2” / 170-189cm
Recommended weight: <220lbs / 100kg
Max. weight: 285lbs / 130kg -
XL
Recommended height: 5’11”-6’9” / 181-205cm
Recommended weight: 175-395lbs / 80-180kg
Max. weight: 395lbs / 180kg
Secretlab gaming chairs are built to be highly customizable and feature a wide range of adjustments. Our handy sizing calculator can help you decide which size suits you best, based on your height and weight.
Checking our Resources page for the full measurements of each size. It can be helpful to use your current chair as a reference by comparing its measurements against those on our Resources page.
For those who still need help planting their feet firmly on the ground, we recommend the Secretlab Premium Footrest (PlushCell™ Memory Foam) or Secretlab Professional Footrest (CloudSwap™ Technology). An ergonomic footrest can help distribute weight more evenly across the soles of your feet, while also reducing pressure on your buttocks and the backs of your thighs.
The Secretlab TITAN Evo is our flagship ergonomic chair. It has all our most advanced ergonomic features and is designed for the ultimate in personalization and adjustability. With a built-in 4-way adjustable lumbar system, magnetic interchangeable armrest tops, and over 100 different designs to choose from, it offers deep customizations for a sitting experience tailored to you.
TITAN Evo Lite packs the most essential functions of our flagship TITAN Evo. With the same proprietary pebble seat base and patent-pending cold-cure foam for long hours of sitting comfort, it delivers the award-winning Secretlab experience — at a more accessible price.
Check out our comparison page for a complete feature breakdown.
The weight limits for the Secretlab TITAN Evo and TITAN Evo Lite are found below:
Secretlab TITAN Evo
- Small - 285lbs / 130kg
- Regular - 285lbs / 130kg
- XL - 395lbs / 180kg
Secretlab TITAN Evo Lite
- Regular - 285lbs / 130kg
- XL - 395lbs / 180kg
While our chairs have been designed to withstand even higher loads, we arrived at these recommended weight limits after rigorous testing to identify the optimal weight.
Our new-generation upholsteries have been engineered for different properties. You might find one more suitable than the other, depending on your needs.
Here’s a look at how they differ:
-
Spill-resistance
Secretlab NEO™ Hybrid Leatherette is water-resistant — it won’t soak up liquid, so common spills are easily cleaned up. We recommend this over SoftWeave® Plus fabric if you eat frequently at your desk and are prone to accidents. -
Breathability
If you perspire frequently at your desk, Secretlab SoftWeave® Plus is a good pick. High-strength yarn fibers are looped tightly for durability, but they still allow air to flow through for unmatched breathability. We’ve improved on the breathability of SoftWeave® Plus as well, so you stay cool during the long summer days. -
Maintenance
Secretlab NEO™ Hybrid Leatherette requires only the occasional wipe-down to keep it in tip-top condition, and a slightly damp microfiber cloth should make quick work of dirt and light stains. SoftWeave® Plus fabric requires less cleaning, and loose particles are easily vacuumed up. However, any stains will be tougher to remove.
For more maintenance tips, check out our Aftercare Guide.
Our magnetic interchangeable CloudSwap™ Technology is a world first for an ergonomic chair. Choose between our Technogel Premium Armrest Top and PlushCell™ Memory Foam Armrest Top — so you can personalize your sitting experience to fit your needs.
Need help choosing? Read our blog to find out which armrest top suits you best. Shop our CloudSwap™ armrest tops here.
The XL PU Casters that come with your Secretlab gaming chair provide a solid, all-rounder rolling experience. However, you can choose to upgrade and swap out the original casters for a personalized touch.
Choose between three different types of casters that cater to different needs. You can personalize and optimize your Secretlab TITAN Evo, Secretlab TITAN Evo Lite or Secretlab Classics (TITAN 2020 and OMEGA 2020) gaming chair with the Premium Extra Small Casters, Soft Rollerblade Casters, or Static Stand.
Discover which of these casters would best fit your needs and preferences here.
Secretlab SKINS are the world’s first premium chair sleeves for the TITAN Evo Series. In response to popular demand, Secretlab SKINS were created to provide chair owners the freedom to switch up the designs of their Secretlab TITAN Evo at any time — available in both signature colors adapted from our SoftWeave® Plus Fabric and Special Edition designs inspired by the biggest games and movies.
Secretlab SKINS are precision-mapped to the TITAN Evo Series for an exacting fit, so they never compromise your chair's ergonomic benefits or performance.
Secretlab SKINS are specially designed and precision-mapped to exclusively fit all Secretlab TITAN Evo and Secretlab TITAN Evo Lite chair models.
Secretlab SKINS are not compatible with Secretlab Classics (OMEGA 2020 and TITAN 2020), any earlier Secretlab chair models, or other chair brands.
Yes, add-ons like our lumbar pillows and magnetic interchangeable armrest tops are compatible with Secretlab SKINS. You may experience slight variation in the magnetic strength and range when you’re attaching the magnetic head pillow onto the Secretlab TITAN Evo with Secretlab SKINS as there is now an additional layer in-between.
The Secretlab Ergonomic Recliner (PlushCell™ Memory Foam) is a chair add-on designed to transform your Secretlab chair into a full-fledged recliner in under 3 minutes, further personalizing your sitting experience.
With infinite angle adjustments between 0° and 80°, the recliner elevates your legs at your preferred angle and unlocks even more sitting postures on your chair, offering enhanced ergonomic support when you’re focusing, unwinding, and recharging.
When not in use, the Secretlab Ergonomic Recliner’s compact design tucks neatly under your seat base so it never gets in the way — retaining the full functionality of your chair.
The Secretlab Ergonomic Recliner Add-On (PlushCell™ Memory Foam) is exclusively designed to be compatible with both Secretlab TITAN Evo and Classics Series chairs across all upholsteries and sizes, while retaining full functionality of your chair.
Please refer here for the full compatibility table and for more information on the recliner.
We’re currently working to secure locations for you to experience our award-winning chairs or the Secretlab MAGNUS for yourself. We’ll update our Contact page with these locations once they become available.
In the meantime, our chairs may be available to try at events, pop-ups, and more. Updates and announcements will be posted on Facebook, so be sure to like our Facebook page for the latest news.
Secretlab Desks
The Secretlab MAGNUS Metal Desk was designed as a simple, fuss-free solution to cable mess. Our in-house product and engineering teams spent years developing and fine-tuning every aspect of it, from the slimness of the table top to its elegant floating surface. The majority of the chassis is constructed from metal, so it’s exceedingly durable while still maintaining a slim and modern profile for greater leg room and improved air flow if you want to set your PC on the floor.
More crucially, the steel construction of the Secretlab MAGNUS Metal Desk allows it to support an entire suite of magnetic accessories, designed specially for the desk. This includes the Secretlab MAGPAD™ Desk Mat, dedicated cable anchors and cable sheaths, a headphone hanger, and more — so you can organize all your tech essentials and reduce clutter. The Secretlab MAGPAD™ is a full-coverage desk mat that adds an additional level of customization to your setup. Choose between plush and durable leatherette or a soft, velvety smooth microsuede for an unmatched feel under your skin.
Secretlab MAGNUS Pro is the world’s first sit-to-stand metal desk with a single cable integrated 10/13A power supply that allows users to power their device or a power extension strip directly from their desk. This eliminates dangling cables, making cable management even easier. It is compatible with the same modular, magnetic ecosystem of accessories as the Secretlab MAGNUS Metal Desk, so organizing your cables and peripherals is a breeze.
The desk can be adjusted to a minimum height of 650mm (25.6”) and a maximum height of 1250mm (49.2”), allowing it to accommodate user preferences for either sitting or standing.
Both the Secretlab MAGNUS Metal Desk and MAGNUS Pro feature a built-in cable management tray covered by a hinged cover with an offset gap. This gap allows cables to be easily routed from the cable management tray to your devices, so you can set your desk flush against the wall without crushing your cables.
The magnetic desk accessories designed for the Secretlab MAGNUS Metal Desk are compatible with the Secretlab MAGNUS Pro. We encourage you to also check out the Secretlab MAGNUS Monitor Arm to complete your setup. Check out the full add-ons compatibility with the MAGNUS Metal Desk here.
Our product usage video provides a step-by-step walkthrough of how the cable anchors, sheaths, and other desk accessories complete your Secretlab MAGNUS Pro experience. Watch the full video on our Resources page.
No, you do not have to use the Secretlab MAGPAD™ with the Secretlab MAGNUS or the Secretlab L-Shaped Desk Extension. However, we strongly recommend doing so to protect your desk’s surface. In addition, the plush leatherette delivers a more comfortable feel under the skin compared to steel.
The Secretlab MAGPAD™ desk mat protects the surface of your Secretlab MAGNUS Metal Desk. It was not designed to be used as a mousepad, so we recommend that you still use your own mousepad with the Secretlab MAGNUS for the optimal experience.
All Secretlab MAGNUS Monitor Arms are compatible with Secretlab MAGNUS desks. The Secretlab MAGNUS Single/Dual Monitor Arm securely mounts monitors weighing up to 8kg. For ultrawide monitors weighing between 8-16kg, we recommend the Secretlab MAGNUS Heavy Duty Monitor Arm.
Orders & Payment
We’ll send you an order confirmation email with your order details once your order has been successfully placed. When your order is ready for pickup by our courier, we’ll let you know with a second email. Once your order ships, you’ll receive an email with tracking details, so you can follow your order as it makes its way to you.
Pre-Order
The estimated shipping date for pre-order products can be found in your order confirmation email and invoice. This date is an estimate of when your order will be back in stock and shipped to you.
Once your order arrives at our warehouse, our team will work to dispatch it as soon as possible. You’ll then receive a shipping email with tracking details.
Shipping
We ship to residential or commercial addresses in the United Kingdom, but are unable to deliver to PO boxes.
If you have a special delivery request, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location, please reach out to the courier service directly after placing your order.
Shipping generally costs around £29 for one Secretlab chair or Secretlab MAGNUS Metal Desk. The final shipping cost depends on your location and will be calculated at checkout. We also offer discounted or free shipping promotions from time to time, so keep a lookout for them!
If you want your order to be assembled on-site, you can purchase our assembly service, available in select locations in the United Kingdom, for another £39 per chair/£59 per desk.* Technicians will assemble your order upon delivery.
*£59 per desk and desk extension.
Under normal circumstances and subject to stock availability, orders typically take 1 working day to be processed. Thereafter, the estimated delivery periods will depend on your shipping option.
Standard shipping:
Delivered within 1-3 working days for England/Scotland/Wales and 2-7 working days for rest of the Country.
Priority Shipping:
As above but with priotized order processing to get your order ready for courier pickup within the day/by next working day.
Estimated delivery date will be shown during checkout
Express Shipping:
Delivered within 1-2 days working days.
* Exceptions apply to particularly distant or less accessible locations.
** Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
We want to make sure you receive your purchase. This is why all our orders need a signature upon delivery to ensure they’re safely delivered. Do keep an eye on your tracking details to ensure that someone is around to sign for it.
To ensure the safe delivery of your purchase, we do not recommend that you remove the signature requirement. However, if you wish to go ahead and remove it, you may still contact our Support team via our Contact page for further assistance.
While we’d love to offer this option, our products and packaging are very bulky and heavy, so we’re unable to deliver them to PO boxes and pick-up shops. However, if you require assistance with shipping, please reach out to us via our Contact page, and we will do our best to help.
Warranty & Return Policy
Every Secretlab product is designed and tested for industry-leading safety and durability. That’s why we stand behind all our chairs and desks with up to a 5-year extended warranty. Aesthetic defects and damage due to misuse of product are not covered.
To make a warranty claim, submit your claim via our Contact page, along with image or video evidence of the affected area. Secretlab reserves the final right to determine if a benefit under the warranty can be claimed.
For more information on accessories and add-ons, please refer to our full warranty statement.
We do not offer exchanges for our products at the moment. However, we do have a Return policy which you may refer to for more information.
In the unlikely event that you encounter any damaged, defective or missing parts, please drop us a ticket on our Contact page with photos of the affected area and your order number. Our support specialists will do their best to assist you.
Assembly & Aftercare
Our chairs are packaged with helpful instructions with accompanying videos to guide you through the assembly process from start to finish. You can also find them on our Resources page.
We strongly recommend that you watch the assembly video before attempting to assemble your Secretlab gaming chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact page. Our Support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your Secretlab chair and wiping it down regularly to keep it clean. For more tips on keeping your gaming chair in mint condition, check out our Aftercare Guide with more detailed maintenance instructions.
We do not ship pre-assembled products to ensure that they do not get damaged during transport. However, an on-site assembly service is available for select locations in the United Kingdom. Simply select the Delivery + Assembly option at checkout (additional costs will apply). Technicians will assemble your order upon delivery.
If you need to reschedule the assembly service, please inform us at least 48 hours prior to the date of your scheduled delivery.
If you would like to cancel your assembly service, kindly contact our Support team via our Contact Page before confirmation of delivery schedule.
All Secretlab chairs ship with an assembly toolkit that contains everything you need to assemble your chair, including an Allen key, Phillips head screwdriver, and hex screw bit.
The Secretlab TITAN Evo (Size Small, Regular, XL) also comes with our new Secretlab Magnetic Memory Foam Head Pillow. It snaps onto your backrest and can be adjusted up and down for optimal support for your head and neck.
The Secretlab TITAN Evo Lite does not come with the head pillow included. However, it is compatible with the same Magnetic Memory Foam Head Pillow as the flagship TITAN Evo, which is available to buy separately.
Under certain conditions, magnets may interfere with medical devices. The neodymium magnets we use have been extensively tested for safety and interference, but we strongly recommend consulting your doctor or device manufacturer for specific guidelines if you have a medical implant.
To avoid any potential interactions with your device, keep the magnetic head pillow and armrests a safe distance (30cm / 12 inches) away from your medical device.
Small magnets may also pose a choking hazard and are dangerous if swallowed. Keep them away from children and pets.
The neodymium magnets found on the head pillow, armrest tops and side covers of the Secretlab TITAN Evo have been extensively tested for safety and interference. They should not interfere with electronic devices like smart watches and wireless charging devices.
The head pillow and side covers are also a safe distance away from where electronic devices are usually placed. Additionally, the magnets on the armrest covers are insulated by a thick PU layer and should not affect smart watches.
You can move the armrests closer to you by pressing the black button on the inner edge of the armrest and sliding the armrest top inward. To move them even closer, unscrew the three M8 screws holding each armrest in place under the seat base and shift both armrests closer. Tighten the screws to fix the armrests in their new position.
Secretlab SKINS can be easily removed from your chair and are machine-washable. We recommend caring for Secretlab SKINS as you would for your chair, such as keeping liquids away. Should accidental spills happen, remove your gaming chair sleeves immediately to dab up any spills. For more tips on keeping your Secretlab SKINS in mint condition, check out our Aftercare Guide with more detailed instructions on maintenance.
Our desks are packaged with helpful instructions with accompanying videos to guide you through the assembly process from start to finish. You can also find them on our Resources page.
We strongly recommend that you watch the assembly video before attempting to assemble your Secretlab MAGNUS desk as it contains vital safety information and tips that will make your assembly process smoother.
If you run into any issues during assembly, please contact us via our Contact page. Our Support team will be in touch shortly.
While Secretlab MAGNUS desks feature extremely sturdy and durable steel chassis, proper care is still crucial to ensuring it continues to stay in good condition. Avoid using abrasive scrubbers or cleaners as they can potentially damage the powder-coated finish of the desk. Use a cloth with water or mild, non-detergent soap to wipe it down regularly.
The Secretlab MAGPAD™ is constructed from plush and durable leatherette, but proper aftercare is still crucial to keeping it in tip-top condition. Treat it the way you would treat your Secretlab chair — keep liquids away from it and wipe up any spills immediately. You can wipe it down occasionally to keep it clean as well.
The steel surface of any Secretlab MAGNUS desk should not interfere with electronics as it is powder-coated and non-conductive. Insulation is enhanced when the desk is used with the Secretlab MAGPAD™ Desk Mat.
You can perform a quick reset of your Secretlab MAGNUS Pro by pressing and holding the “Down” button until “RST” is displayed on the digital panel and a beep is heard.
If your standing desk remains unresponsive, please disconnect it from power and allow the Control Box to rest for at least 10 seconds, before reconnecting it to power.
Do also check that the Control Box is securely attached to the metal desk top, all cables are properly connected and there are no obstructions which may trigger the anti-collision system.
If the above steps do not resolve the issue or there is a specific error code showing in the digital panel, please refer to our Troubleshooting Guide. Should your issue persist, please get in touch with our Support team via our Contact page.
All Secretlab MAGNUS Monitor Arms are top-mounted for easy installation, featuring a top screw C-clamp mount that can be tightened within 10mm to 50mm, without you needing to fumble beneath the desk.
To keep your monitor centered at your desk, we recommend installing the C-clamp of your arm with the following distance offsets:
- Secretlab MAGNUS Single/Dual Monitor Arm: 42cm from the middle of your desk.
- Secretlab MAGNUS Heavy Duty Monitor Arm: 12cm from the middle of your desk.
For step-by-step instructions, please refer to our assembly videos for the MAGNUS Monitor Arm and MAGNUS Heavy Duty Monitor Arm.
