Experience maximum
comfort, sooner.

Shipping can cost up to £29.90, depending on your location. The final shipping cost will be calculated at checkout. We also offer promotions for free shipping from time to time, so keep a lookout for them!

We ship to residential or commercial addresses in the United Kingdom, but are unable to deliver to PO boxes.

If you have a special delivery request, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location, please reach out to the courier service directly after placing your order.

Orders usually take up to 2 working days to be processed. Once picked up by the courier, orders are usually delivered within 1 - 3 working days depending on the location.

Exceptions include distant locations* and stock availability.

* Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.

** We’re expecting additional delivery delays to your orders as a result of the high volume of sales. We ask for your patience as we work to get your order to you as soon as possible.

Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.