Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders usually take up to 2 working days to be processed. Once picked up by the courier, orders are usually delivered within 1 - 3 working days depending on the location.
Exceptions include distant locations* and stock availability.
* Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
** We’re expecting additional delivery delays to your orders as a result of the high volume of sales. We ask for your patience as we work to get your order to you as soon as possible.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab TITAN XL 2020
So far very impressive! Like everything about this chair!
Awesome chair! Quick delivery!
Wow! Awesome chair! Ordered on a Wednesday, got it on the Friday same week. Great quality product. A bit firm but that’s what my posture is asking for.
A gift from me to me and my back
This is solid ! Wow, I feel like siting I my luxury seat in my car. Massive, nothing shaking. Lots of ajustment possibilities.
Omega means Comfortable
This chair is very, very comfortable. I can sit here at the computer for hours on end and feel great afterwards. My butt has not got sore at all in the first few weeks. I am quite impressed with Secretlab. I ordered my chair online and it arrived a few days later packed in a box that made impressive use of the space available. The instructions for assembly are second to none. There are pictures of each step with simple, easy to read instructions and the necessary tools are included. There is also a video on Youtube that explains how to assemble the chair and how to use the various features of the chair. You will not regret this purchase.
Great experience.. No backpains at all