Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Once you’ve placed your order, it typically takes up to 2 working days to be processed. Orders are usually delivered within 1 - 3 working days* after pickup by courier, depending on your location. Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab TITAN XL 2020
recently injured my back and had to get a new chair, was very impressed by my cousins SecretLabs chair that I ordered my own, Best chair I have ever purchased, but more importanly, the Customer Service at Secret Labs is unbelievably professional and keeps you very informed of the progress of the order. Highly recommend buying a Secret Labs Chair - you will not regret it.
The chair is big and wide so I can sit however I like. I can adjust the arm-rests how I like which is a major point for me. And the chair tilt is amazing
I had doubts about this about this chair as for being a very large man, every chair I had so far has just not cut it, either being uncomfortable, poor ergonomics, or poor build quality so breaking not long after I bought it. After doing a lot of research I settled on trying the titan XL.... and from the moment I opened the book I was a pleased customer. The build quality felt strong and and no short cuts taken in the build process, the parts seemed sturdy and of a good quality. The instructions to put it together where amazing and the chair went together quickly with very little swearing. Once together the chair looked as good as it looked in the online pictures, and was more comfortable then I thought since some reviews lead me to believe it was on the firm side of things. The chair was nice and wide, so great for those wide across the hips or love to sit crossed legged. For those tall guys you will be happy to know the back of the chair is certainly tell enough as for I’m 6’2 and there is still plenty of height to comfortable sit some one taller. The only issue I can say I have is if using it for a longer period of time the front edge can slightly dig in to your legs, but this issue was easily solved with a foot rest. I have been using the chair now for at least a couple months and I’m still as happy as I was the first day I used it. If your are on the larger side of life I highly recommend the titan XL, you will not be disappointed.
Wasted money on two cheaper chairs from other suppliers. Both broke without much use. Decided to go with the Titan XL. (I am just over 100kgs). Ordering was simple and painless. Delivery was as asdvised. I found it simple to put together. It is very sturdy and comfortable (although the backrest would suit 2m tall person better). No issue for me really though. I have used it for a few weeks now and am very impressed with it. Well worth the extra cash compared to the cheaper ones I had before. This chair feels solid and moves easily on the castors. I give it 5 stars.
Im actually really happy with the chair. the stigma around gaming chairs is negative but SecretLab actually has changed it and made a awesome product! Very happy