Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab gaming chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your Secretlab chair and wiping it down regularly to keep it clean. For more tips on keeping your gaming chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders usually take up to 2 working days to be processed. Once picked up by the courier, orders are usually delivered within 1 - 3 working days depending on the location.
Exceptions include distant locations* and stock availability.
* Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
** We’re expecting additional delivery delays to your orders as a result of the high volume of sales. We ask for your patience as we work to get your order to you as soon as possible.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab TITAN XL 2020 Gaming Chair
Top quality comfort!
Right from when the chair arrived the quality was evident. The attention to detail and quality of the packaging was excellent, with a simple step by step guide on how to assemble. The chair itself is very impressive, with it evidently being very well made. I use the chair for 8+ hours most days, working from home, and gaming in the evening. Even after spending this long sat on it I've only ever found it comfortable. This may be super critical but the only thing I think could be better is the armrests; the foam isn't very thick, which results in your elbow hitting the hard material underneath it during prolonged usage. I think for a chair of this price that these armrests let it down slightly. I'm looking forward to the plus memory foam armrests being released, albeit that an extra £60 feels excessive for some comfort over the standard option.
Incredible Chair and must-have for any setup. There is no comparison
Incredible Chair and must have for any setup. There is no comparison
Secretlab's premium leather cleaner is worth it!!
I bought the cyberpunk chair and unfortunately when it arrived it has a black stain on it as seen in the photos. I immediately reached out to secretlab to sort it out and they sent me over the premium leather cleaner. After applying a small amount and rubbing, the stain has completely vanished and Im a happy customer!
Super Chaise de bureau
Cette chaise est vraiment excellente. On remarque tout de suite la qualité du produit. L'assise est légèrement rigide et permet une posture confortable. Je recommande !