Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders usually take up to 2 working days to be processed. Once picked up by the courier, orders are usually delivered within 1 - 3 working days depending on the location.
Exceptions include distant locations* and stock availability.
* Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
** We’re expecting additional delivery delays to your orders as a result of the high volume of sales. We ask for your patience as we work to get your order to you as soon as possible.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab OMEGA 2020
"Rules are made to be broken" Comfy, Sweet and Killer Design - Jinx Series
The chair really changed my gaming experience overall, I can now relax and play for extended hours and even do my office job work from home. But to be honest, the design really does most of the work, it's a lovely piece of art that fits nicely in the room. Lovely overall!
The SecretLab chair has the perfect balance between hard and soft. The chair will fix your posture and your back in a matter of weeks!
Best gaming chair ever
Love how comfortable this is. The design and magnetic abilities are amazing!
Incredible Chair, Never had better in my life
I have the Attack on Titans edition and I can honestly say I’ve never owned a piece of more stylish equipment. I am a huge fan of the anime and every time I sit I feel AWESOME. The comfort of that chair is also second to none, I used to have a Noble Epic Chair and while they are good, SecretLabs are so much better. Last but not least, the magnetic pillow is a game changer from the strap era. All and all, a worthy investment, you will never regret it!
Love the chair. Was easy to put together and provides me with great back support all the time. The Softweave+ is wearing great so far and would recommend it to everyone.