Specifications and Shipping
Frequently Asked Questions
Secretlab chairs are built to be highly customizable and feature a wide range of adjustments. We recognize that people come in all shapes and sizes, and our chairs are designed to accommodate various heights and weights.
To get an idea of the best fit for you, check out our sizing calculator.
However, you should also refer to the specifications sheet for each chair for more detailed dimensions.
Upon purchase and fulfilment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your inbox. You can also find the Assembly Video and Assembly Guide in our Resources page.
The Assembly Video and Guide will give you a step-by-step visual walkthrough, as well as some important safety information to keep in mind. So, watch it through at least once before you start. Most users take about 20 minutes to assemble their chair.
If you run into any issues during the assembly, please feel free to contact us through our Contact Form and our support team will do their best to help you.
Secretlab chairs are exceedingly durable, but proper aftercare is still crucial to ensure they stay in good condition for a long time. This means keeping liquids away from your chair, and also wiping it down once in a while to keep it clean. We’ve compiled a handy Aftercare Guide with more detailed instructions, and you can refer to that for more information.
Our warehouse is based in Devon, UK and orders usually take up to 1 working day to be processed and 95% of our orders are delivered within 1 - 2 working days. Exceptions include distant locations* and stock availability.
We've received an exceptionally high volume of orders this holiday season. As our delivery partners are currently operating at capacity, please expect a longer than usual time for order processing and delivery. We ask for your patience and understanding in the meantime as we work to fulfil your orders as quickly as we can.
* Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately.
Secretlab TITAN 2020
It’s a lovely addition to the house
I am a first timer buying any sort of gaming chair and maybe I do not know how to compare or appreciate such product, But i am happy with my purchase! I bought an omega version and 2 weeks later they came out the Aape collection i was so in love with the aape design and email secretlab for an exchange since i just bought the omega version The customer service was so efficient and i get to exchange my omega chair to aape titan collection! Overall i do really love the chair since ive experience both the titan and the omega version! Thank you secrer lab!
Firm support with great comfort. I’ve literally slept in this chair like a baby. Backaches from working long hours are a thing of the past. No more slouching, just all-around comfort and productivity. A definite must have if you are looking to treat yourself well.
The installation of the chair was straight forward. Had been using daily and I would say it’s comfortable and well built.
Comfortable when sitting long hours. The memory pillow snugged nicely at my neck so my head didn’t feel out of place when leaning back. Lowering the back rest when watching shows/movies is the best!