Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Once you’ve placed your order, it typically takes up to 2 working days to be processed. Orders are usually delivered within 1 - 3 working days* after pickup by courier, depending on your location. Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab TITAN 2020
It's not as comfortable as expected for the new design. Please do upgrade it properly. 4 Stars for the customer service to assist in replacing the chair.
Titan 2022 is the best chair I ever experienced
Overall my experience with the chair was very good its very comfy and being able to sit cross legged is a big plus. One thing that I noted and some of my friends who also own the chair noted is that the armrests aren't firmly in place and do move from side to side a bit.
This Chair is absolutely amazing and comfortable! It is for the only one chair which a not any chair can beat it. Love it !
The Titan chair is amazing, the feel of the softweave is great.