Resources and Specifications
Frequently Asked Questions
Secretlab chairs are built to be highly customizable and feature a wide range of adjustments. We recognize that people come in all shapes and sizes, and our chairs are designed to accommodate various heights and weights.
To get an idea of the best fit for you, check out our sizing calculator.
However, you should also refer to the specifications sheet for each chair for more detailed dimensions.
Upon purchase and fulfilment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your inbox. You can also find the Assembly Video and Assembly Guide in our Resources page.
The Assembly Video and Guide will give you a step-by-step visual walkthrough, as well as some important safety information to keep in mind. So, watch it through at least once before you start. Most users take about 20 minutes to assemble their chair.
If you run into any issues during the assembly, please feel free to contact us through our Contact Form and our support team will do their best to help you.
Secretlab chairs are exceedingly durable, but proper aftercare is still crucial to ensure they stay in good condition for a long time. This means keeping liquids away from your chair, and also wiping it down once in a while to keep it clean. We’ve compiled a handy Aftercare Guide with more detailed instructions, and you can refer to that for more information.
Orders usually take up to 2 working days to be processed. Once picked up by the courier, orders are usually delivered within 1 - 3 working days depending on the location. Exceptions include distant locations* and stock availability.
* Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately.
Secretlab TITAN 2020
Great experience and customer service
The Secret Lab Titan 2020 is an excellent product that is both aesthetically pleasing and functional. The All-Black softweave design and colour is amazingly beautiful and a fresh and more low-profile design compared to their louder traditional designs, one that is much appreciated by minimalists like me. Going further, what impresses me the most is the construction of the chair which is very solid to say the least. Comparing to other chairs i have used, the SecretLab Titan gives me a sense of security that i can fully relax my body without worrying about a snap/crack, this is so especially in the fully reclined position where there is a sense of perfect equilibrium. The fully adjustable and paded arm rests is a warm welcome to cater to different situations and really makes it the chair for both work and game. Even the self-installation is made fun and simple with the highquality diagram and manual, the unboxing experience also adds a sense of elation with the well-packaged and well designed box. Of course regarding longevity it has yet to be tested, but with the extended warranty i can rest easy knowing that SecretLab has got my back, quite literally actually. Thank you SecretLab! You have made an excellent product and i hope you can keep up the good work with further improvements down the line.
The product is exquisite as usual. Secretlab is truly the highest quality you can expect from a desk chair. Assembly have been made easier since their previous models. Delivery was quick even in the current covid situation.
No regret purchasing the desk. It was so neat and amaze by the design with the thought of end user to the finest details. Thank you. Highly recommended
The chair is amazing! The design is both comfortable and looks clean. I would highly recommend it if your looking for a gaming chair and have the budget for it.