Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Once you’ve placed your order, it typically takes up to 2 working days to be processed. Orders are usually delivered within 1 - 3 working days* after pickup by courier, depending on your location. Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab TITAN 2020
The chair is amazing, very comfortable and easy to set up
Item came in a big box, although I've paid for the assembling, the experience is exciting for the price paid. The soft weave material feels solid, it was pretty hard at the start but was told it will soften after it seasons. The memory foam pillow is extremely soft and the magnet is sturdy. Product came with some minor dirt but the service team provided the cleaning solution which solves the issue. Thanks for producing a pink chair, I love it very much.
Comfortable and steady! Loving my new seat!
I purchased the second chair and can say that the second one has the same awesome quality like the first one. Highly recommended!
It was really easy to mount the chair. No damage, everything is very good packed at shipment