Specifications and Shipping
Frequently Asked Questions
Secretlab chairs are built to be highly customizable and feature a wide range of adjustments. We recognize that people come in all shapes and sizes, and our chairs are designed to accommodate various heights and weights.
To get an idea of the best fit for you, check out our sizing calculator.
However, you should also refer to the specifications sheet for each chair for more detailed dimensions.
Upon purchase and fulfilment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your inbox. You can also find the Assembly Video and Assembly Guide in our Resources page.
The Assembly Video and Guide will give you a step-by-step visual walkthrough, as well as some important safety information to keep in mind. So, watch it through at least once before you start. Most users take about 20 minutes to assemble their chair.
If you run into any issues during the assembly, please feel free to contact us through our Contact Form and our support team will do their best to help you.
Secretlab chairs are exceedingly durable, but proper aftercare is still crucial to ensure they stay in good condition for a long time. This means keeping liquids away from your chair, and also wiping it down once in a while to keep it clean. We’ve compiled a handy Aftercare Guide with more detailed instructions, and you can refer to that for more information.
Our warehouse is based in Devon, UK and orders usually take up to 1 working day to be processed and 95% of our orders are delivered within 1 - 2 working days. Exceptions include distant locations* and stock availability.
We've received an exceptionally high volume of orders this holiday season. As our delivery partners are currently operating at capacity, please expect a longer than usual time for order processing and delivery. We ask for your patience and understanding in the meantime as we work to fulfil your orders as quickly as we can.
* Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately.
Secretlab OMEGA 2020
the chair was a great addition to my setup, comfort wise it is good, but the bad thing about it are the armrests, they are so wobbly and dont seem to be able to last long...
My experience so far with my Secret lab chair has been amazing. Was a bit hesitant at first to invest in a new chair with a big price tag, but no regrets after bringing it home. I realised it is an excellent long term investment that will definitely last a long time.
Great investment on SecretLab, extremely amazing chair and really comfortable. Looks very sleek!
The building was manageable for one person, the chair is quite solid after sitting for a few weeks the seats will soften and be more comfortable i love the memory foam pillows especially the neck one as it does give that extra boost of comfort and support the multi tilt mechanism is amazing when you want to relax and lean back
Great chair. Don't hesitate on getting the leather it's well worth the extra cost.Give it a few weeks to let your body mould in to the chair.