Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Once you’ve placed your order, it typically takes up to 2 working days to be processed. Orders are usually delivered within 1 - 3 working days* after pickup by courier, depending on your location. Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab OMEGA 2020
It was really easy to mount the chair. No damage, everything is very good packed at shipment
I do have a secretlab chair since a year now, i love it, some of my friends tried it and loved it so much that they bough the exact same chair. I highly recommend it (at least do it for your back) !
worth the money, easy to setup
The chair has very good materials. Assembly has been easy. Also, I was surprised by how comfortable it is since it can be adjusted many parts. I highly recommend it
Set up was easy, the big picture card was very straight forward and clear. The comfort of this is amazing, very glad I bought something so great for myself, that quickly became the favourite chair for all the family. Especially miss 2 year old who thinks it's her chair, who sits with me helping while I play games on try to study.