Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab gaming chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your Secretlab chair and wiping it down regularly to keep it clean. For more tips on keeping your gaming chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Orders usually take up to 2 working days to be processed. Once picked up by the courier, orders are usually delivered within 1 - 3 working days depending on the location.
Exceptions include distant locations* and stock availability.
* Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
** We’re expecting additional delivery delays to your orders as a result of the high volume of sales. We ask for your patience as we work to get your order to you as soon as possible.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab OMEGA 2020 Gaming Chair
Arrived damaged, but quickly replaced
Great chair, a little expensive - but good quality. My backrest arrived with cosmetic damage, but Secretlabs tried to both repair it and then replaced it quickly.
Best materiales quality
For the moment all good
Im using this chair since 3 weeks now and it feels rly good. One drawback would be the armrest for me who can moved a lot but enough far from my desk to get them out of ways. But i still did find a way. The head pillow is awesome
Overall pleased with the purchase
I like everything about it except the little fitment issue. If you have the chair locked in your favorite position there is a little back and fort motion, about 3 mm that is annoying.
Nice, comfortable, but noisy
Titan was nicely packed, easy to assemble and it look awesome. It is very comfortable to sit and highly adjustable. But maybe because all this moving parts its also very noisy. Armrests are micro moving and produce this claping sound, but main issue is place on seat where fabric meet plastic. With every move chair make annoying noise.