Resources and Specifications
Frequently Asked Questions
Once your order has been delivered, we’ll send you an email containing an assembly video and guide. You can also find them on our Resources page.
The assembly video and guide will walk you through each step of assembly. We strongly recommend that you watch this before attempting to assemble your Secretlab chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 20 minutes to assemble their chair.
If you run into any issues during assembly, please contact us via our Contact Form. Our support team will be in touch shortly.
We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.
Once you’ve placed your order, it typically takes up to 2 working days to be processed. Orders are usually delivered within 1 - 3 working days* after pickup by courier, depending on your location. Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
*Exceptions may apply for particularly distant or inaccessible locations.
**Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Secretlab OMEGA 2020
I've had my Omega Softweave chair for about 3 months now. The chair is everything I wanted it to be. The head pillow and lumbar pillow offer great support and are extremely comfortable. In combination with my new bed, I'm noticing less neck and back stiffness and improved overall posture. I find myself wishing I could get one of these for my desk at the office at work as it's incomparably better. The material and shape is holding up extremely well as I'm using this chair about 5-6 hours a day when I'm not at work and even longer on the weekend. Would happily recommend this to anyone.
Produit conforme à ce que j’avais imaginé. De l’emballage au produit monté, tout est bien expliqué et de qualité. Je recommande !
It is bigger than I expected but thats not a problem, I love the chair and I am enjoying it a lot
The chair is comfortable. The arm-rests is adjustable and feel good during working and gaming is the point I like this chair. The chair tilt mechanism is also good.
So far so good!